We are currently hiring for the position of

Senior Call Center Agent (part-time & full-time),

Responsibilities:

• Handle all incoming video calls
• Ensure quality service and support to customers
• Assist and guide customers through the processes
• Record and consolidate details of phone conversations
• Log daily record into the system
• Manage day to day call center operations
• Troubleshoot for basic technical issues

Requirements:

• Good Interpersonal Communication skill
• Excellent customer-service mindset and detail orientated
• Fluency in both spoken and written Mandarin and Cantonese is preferred
• Working experience in Customer Service, Hotline or Call Center operations environment, insurance & banking industry is a plus

We offer a competitive remuneration package and great training to the right candidate. Interested applicant please send your resume with present and expected salary and date of availability.